Privacy Policy

Best’s Wines Pty Ltd is committed to a policy of continuous business development for the benefit of our customers, our suppliers and our staff.

This document (Privacy Policy) describes the way in which Best’s Wines (we, our or us) will collect, use and disclose information obtained by us from you including through your use of the www.bestswines.com web site (the Site). By visiting the Site you are consenting to the practices described in this Privacy Policy. We may amend this Privacy Policy at any time. The updated version will be available on the Site. We encourage you to check this Privacy Policy regularly for changes.


We are committed to protecting the privacy of individuals’ personal information. We are bound by the National Privacy Principles set out in the Privacy Act 1988 (Cth) (the Act). We will only disclose and store your personal information in accordance with the Act and this Privacy Policy. In this Privacy Policy, personal information means information or an opinion about a person whose identity is apparent, or can be reasonably ascertained, from the information or opinion.


The type of information we collect from you depends upon your use of the Site. Generally speaking however, the information which we collect will be information you give us (such as your name, address, telephone number and email address in order to fulfil any orders for products you make via the Site or in relation to promotions you may enter), information we collect from you (for example we may record information such as the areas of the Site accessed by you and your IP address) and information stored and obtained from “cookies”. (The Site makes use of “cookies” – if you prefer not to receive cookies you can adjust your Internet browser to refuse cookies or to warn you when cookies are being used. However, the vast majority of our Site will not function if cookies have been turned off. For this reason we strongly recommend that you leave cookies fully functional.)

We may also collect information from you in order to comply with the law. For example, where you purchase products from us via the Site, we will ask you to provide your date of birth so that we can comply with applicable liquor licensing laws.


Generally, information which is collected from the Site and from you is used by us to operate the Site, to provide you with a product you have requested from the Site, to provide you with information about our products, and to help us gain a better understanding of your likes and dislikes so we can improve the Site and the services we offer. We may also disclose your personal information:

• to third parties appointed by us in order to perform services for us and as may be required to fulfil and deliver any orders for products you may make from us (in which case we will use reasonable endeavours to require these third parties to keep that personal information confidential and not to use or disclose it for any purpose other than the purpose of performing those services);

• where we are required or authorised by law to disclose personal information, for example to law enforcement agencies; or

• with your consent.


By registering as a member of this site, you are consenting to receive occasional information pertaining to special offers which we think you will find valuable. If you would like to stop receiving this information or would like to change your communication preferences please let us know through the ‘Contact Us’ page or by electronic mail to info@bestswines.com


You may seek access to personal information which we hold about you. We will provide access to that information in accordance with the Act although there are certain exemptions which may apply to the provision of that information. We may require that the person requesting access provide suitable identification.
If you have any questions or concerns about our collection, use or disclosure of personal information or to request access to your personal information, please contact us on +61 3 5356 2250 or contact us by emailing us at info@bestswines.com


The Site may contain links to other sites. With the exception of other sites owned by us, we do not control the privacy practices or policies of sites reached through links from this Site. If you have any questions about the privacy practices and policies of those sites then you should contact the companies controlling those sites directly.

Nothing in this Privacy Policy guarantees that we will collect or store personal information or other information about you and your use of the Site. You are responsible for keeping your own records relating to your use of the Site and any transactions conducted via it.


• Best’s Wines Pty Ltd makes every effort to ensure that all information held is secure and safe from unauthorised access and modification.

All employees are bound by company confidentiality procedures and access to the system and network containing personal information is limited to key personal.

Queries or matters relating to our privacy policy        

• Any queries or issues regarding our privacy policy can be addressed by contacting the general manager at :-
Best’s Wines Pty Ltd, 111 Best’s Road, Great Western, Victoria 3377

Telephone: 03 5356 2250     Fax: 03 5356 2430     E-mail: info@bestswines.com

As an individual you have the right to take any unresolved matters to the Privacy Commissioner. Details are available via the internet from www.privacy.gov.au

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